1. What is an AI receptionist? +
An AI receptionist is a digital assistant that uses advanced AI to handle tasks like answering calls, scheduling appointments, and providing customer support, all in real-time. It uses natural language processing and voice recognition to interact with customers, efficiently managing inquiries and high call volumes.
2. Can a receptionist be replaced by AI? +
Yes, a receptionist can be replaced by AI for many tasks. AI can manage calls, schedule appointments, provide information, and handle basic customer service. However, human receptionists may still be needed for complex queries and situations requiring empathy.
3. Is Expertise Required for Quality Prompts? +
No, you don't need to be an expert in prompting. We provide templates to help you get started, and our AI agents are designed to be flexible with various types of prompts, offering a natural conversation experience with AI answering.
4. Can I Set Up Automations with Your Service? +
Yes, you can create automations and workflows using third-party tools like Zapier. You can set up triggers and actions, and our AI agent will execute those reliably, offering a natural conversation experience.
5. How Do I Get a Phone Number from You? +
You need to have a Twilio account. Please bring your account IDs so you can purchase and get started with a number.
6. Is Using This AI for Unauthorized Calls Considered Illegal? +
While NexaEra cannot provide legal advice, we recommend consulting with a legal professional to understand the specific rules and regulations applicable to using NexaEra AI. However, it is treated as a robocall. The NexaEra AI Terms of Service require our users to confirm that they have obtained explicit written permission from all contacts they import for outreach via artificial and pre-recorded voice calls. They also agree to comply with all relevant regulations and guidelines under the TCPA, TSR, and other applicable laws in their communications with these contacts.
7. Can I Access Call Transcripts and Recordings? +
Yes, call transcripts and recordings are available for retrieval via API, Zapier, Hubspot, or GoHighLevel.
8. What Call Management and After-Call Features Does NexaEra Offer? +
NexaEra provides access to call transcripts and recordings, which can be retrieved via API, Zapier, or GoHighLevel. Additionally, after-call actions are supported, allowing users to configure the AI receptionist to perform tasks like sending scheduling links for follow-up calls.
9. What Happens If the AI Can't Answer a Question? +
If the AI can't answer questions, it can seamlessly transfer the call to a human agent to ensure the customer receives the best possible service.
10. How Does NexaEra Handle Unanswered Questions and Data Security? +
If NexaEra AI cannot answer a question, it can seamlessly transfer the call to a human agent to maintain high service standards. In terms of data security, NexaEra prioritizes encryption and compliance with international standards to protect all communications and customer information.